Afterpay Help: Frequently Asked Questions
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest-free installments over six weeks. To learn more, visit afterpay.com/en-CA.
How do I use Afterpay online?
Just shop on balsamhill.ca and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $0 and $2,000.
Are there extra fees when I use Afterpay?
Afterpay’s pay-in-4 option is always interest free. There are no fees associated with opening or maintaining an Afterpay account.
Where can I find out more about Afterpay?
For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact their team via chat in the Afterpay app or submit a question here.
Is there a minimum that I must spend in order to use Afterpay?
Your purchase must exceed $0 in order to use Afterpay.
Is there a limit to how much I can spend on a single transaction using Afterpay?
Yes, your purchase must be between $0 and $2,000 to use Afterpay with Balsam Hill. However, first-time Afterpay customers may have a lower maximum purchase value. You will receive an instant approval decision on your order at checkout. Afterpay and Balsam Hill are committed to responsible spending. Several factors are taken into consideration to determine order approvals. Not all orders will be approved.
Can I use Afterpay if I’m an international customer?
Afterpay is only offered to customers who have a CA billing address, a CA credit card, debit card, or bank checking account, and a CA mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.
Is there a minimum age requirement for using Afterpay?
Afterpay is only offered to customers over the age of 18.Afterpay is only offered to customers over the age of 18.
What products are not eligible for purchase using Afterpay?
Afterpay is not available for purchases of gift cards or e-gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How does the payment schedule work?
In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
You can log into your Afterpay account any time to view the payment schedule or to make a payment before the next due date.
Will I be notified when a payment is due?
Afterpay sends payment reminders via SMS and email prior to payment due dates. It’s also easy to view customer orders and payment schedules in the Afterpay app or on Afterpay.com.
Can I pay early?
Yes, you can make payments any time through your Afterpay account before the scheduled due date. Just click on the installment that you would like to pay early and select ‘Pay Now.’
Can I move or change payment due dates for an order?
Eligible payments may be rescheduled via the Orders section of Afterpay’s mobile app or website. For more information, visit Afterpay’s Help Center. Please note, not all payments are eligible to be rescheduled.
What happens if I don’t pay my Afterpay installments on time?
You will be prevented from making additional Afterpay purchases. Afterpay is committed to supporting customers in spending responsibly.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered pursuant to delivery time frames presented by Balsam Hill after you complete your order online.
How do I return or exchange an item purchased using Afterpay?
Afterpay returns follow Balsam Hill’s standard return process. Once the refund is processed by Balsam Hill your Afterpay payment schedule is adjusted to reflect the new total order value starting with the last installment and working backwards. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
For more information on returns and refunds, visit Afterpay's Help Center.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.